The ‘Cloud Based’ IVR (Interactive Voice Response) from Aadishesh helps you in automating all incoming calls that are recurring in nature. According to several research analysts, most of the inbound calls are frequent in nature, and therefore, does not require a customer service agent’s participation.
|Some of the incoming calls include pricing, account information retrieval, information updates/request, password reset, flight information etc. The major advantage of our IVR system is the call time for processing such calls is reduced to a large extent, thus enabling customer service agents to react only to complex or new issues.
Your customer service agents can focus on those customers who have specific calling purpose (as opposed to generic queries like account balances), thus increasing your business efficiency and productivity.
- Financial Sector
- Hospitality Sector
- Transportation Sector
- Health Care Sector
- Automotive Sector
- Education Sector
We can directly connect to a mainframe, a black-end database, or even act as a user on the existing system. By performing particular information requests, we can playback appropriate data to the user.
- Loan Application
- Credit Card Payments
- Mortgage Centers and Brokers
- Credit Unions
- Stock Price Updates
- Customer satisfaction survey
- Collections and Accounts receivable
For hospitality industries, our IVR solutions can be used. Such as resorts, airlines, hotels and other tourism based enterprises.
- Voice Mail : For the message delivery, guests can have personalized mailboxes.
- Reservations : To reserve or view available rooms automatically, automate reservation systems for guests is used.
- Automated Concierge : offer guests with automatic and interactive information about nearby restaurants, attractions and other areas.
- Wake-up Calls : guests can schedule their own wake-up-calls.
Our cloud based services can be very well used to aid the transportation industry. In the transportation industry, our systems can be utilized. In many areas our system can be used in the transportation industry – vehicles, tracking or airlines. The use of the real time information increases productivity and lessens personnel expenditure. Our system can connect to mainframe, back-end database or act as a user on an existing system. Therefore, no additional equipment is required for integration.
Applications in Transportation Sector
- Frequent Fliers
- Information about Airport
- Airport Policies
- Airline Terminal
- Flight Arrival and Departure Information
- Courier Availability
- Universal Tracking
- Package Tracking
- Logistics & Dispatch
- Information providing Services
- Career Services
- Information of the route of the Bus
- Train and Bus Schedule Information
Our system allows automated repossession of live chat, drug information and health related information. Our IVR systems can be utilized to convey key medical information to citizens in remote locations. For routine inquiries IVR can be used, thus reducing consultation time.
- Practitioner Consultation
- Document Retrieval
- Delivering Information
- And other Applications
Our systems can playback relevant data to the customer, based on his request.
- Body/Repair Shop location by Zip/Postal Code
- Dealer location by Zip/Postal Code
- Company Information Line
- Car Rental Office locality by Zip/Postal Code
- Updating repair status
- Reminders for service (tune ups, oil changes)
- Client satisfaction survey
- Manufacturer recalls
- Parts order’s status update
The features needed by any small and large educational institution, are present in our IVR application. The entire IVR system can be automated, thus increasing the response time. This automation will radically improve the productivity and efficiency of the school’s administrative staff while providing a cost effective and flexible service. It is designed in such a way that it suits best on the teachers, parents and students to be up to date with school activities and academic progress. Without any change in database, the system can very well use the infrastructure. It can playback the needed information to the users, by performing any particular request.
- Course Information and Online Exams
- Online Survey
- Conferences for Students and Teacher Meetings
- Change of Route for School Bus
- Availability of Substitute Teachers
- Hotline for Homework
- Absence Notification
- School Information on Forthcoming Events
- Course Registration
- Checking up the Students’ Progress
- Course Grades